DSpace Repository

ICT PENETRATION AND UTILIZATION: A TOOL FOR DIVERSITY, INCLUSION AND PARTICIPATION IN PUBLIC SERVICE

Show simple item record

dc.contributor.author Kiula, B. M.
dc.contributor.author Sakwa, M. M.
dc.contributor.author Kihoro, J. M.
dc.date.accessioned 2018-02-05T10:55:42Z
dc.date.available 2018-02-05T10:55:42Z
dc.date.issued 2017
dc.identifier.uri http://hdl.handle.net/123456789/265
dc.description.abstract Effective penetration and utilization of ICT in the public service for high-end value-adding operations in local government is crucial to enhance effective and efficient services that satisfy the citizens and other stakeholders. Affirmative action with respect to gender balance, education level and age among others has been reinforced under the Kenya Constitution 2010. It is important to study the level of ICT penetration and utilization across these categories and perhaps develop new insights into the role of ICT in facilitating diversity, inclusion and participation. This study sought to find out whether there are any significant differences between the different gender, education levels and age on the ICT penetration and utilization. Three councils were purposively selected for this study. Stratified random sampling was employed to obtain respondents within the councils. Eighty respondents were obtained with a ratio of proportional allocation being used to allocate proportionate samples to the councils and their departments based on the respective staff populations. An ICT penetration and utilization index was developed based on a custom-made weighting. Pearson Moment of Correlation Coefficient and test of statistical significance were used to compare the strength of linear relationship between the ICT penetration and utilization index and gender, education and age. It was noted that there is no significant difference between male and female on ICT penetration and utilization while there are variations across different education levels and ages. en_US
dc.language.iso en en_US
dc.publisher jomo Kenyatta University of Agriculture and Technology, Nairobi, Kenya en_US
dc.subject ICT penetration and utilisation, affirmative action, diversity, inclusion and participation en_US
dc.title ICT PENETRATION AND UTILIZATION: A TOOL FOR DIVERSITY, INCLUSION AND PARTICIPATION IN PUBLIC SERVICE en_US
dc.type Article en_US


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search DSpace


Advanced Search

Browse

My Account